Center Manager App

The Center Manager App is the mobile companion app for center staff and tenants. It combines functions for Center Managers, Tenants, and Technicians in a single app – depending on their role, users see only the relevant areas.

Access: https://manager.cockpit-os.de (after logging in; subdomain/configuration per center possible).

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Roles and User Groups

The app supports multiple roles. After logging in, navigation is automatically adjusted:

Role	Target Group	Visible Areas (Excerpt)
Center Manager	Center Management, Marketing	AI Chat, Shops/Events/Offers, Drafts, Reports, Admin, Help
Tenant	Store Employees, Shop Management	Confirm Pickup (Reserve & Collect), Shop Dashboard, My Offers, Messages, Support
Technician	Facility, Maintenance	Maintenance Requests, Malfunctions, Building Technology, Reports
Assistant	Assistants	AI Chat, Drafts, Introduction
Viewer	Read-only Access	Dashboard (display only)

• Center Manager: Full access – AI Assistant, Content, Drafts, Approvals, Reports, System Settings.
• Tenant: Reduced view "My Shop" – ideal for Reserve & Collect (enter pickup code, confirm pickup/payment), personal offers, messages from the center.
• Technician: Focus on maintenance, malfunctions, and technical facilities.

The role is configured per user/center; switching roles in the app (e.g., demo) is possible through settings.

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Overview (Center Manager Functions)

The app is the digital companion for Center Managers and offers:

• Dashboard with live data and overviews
• AI-Powered Content Assistant for quick content creation
• Problem Management with photo upload and tracking
• Team Communication and coordination
• Draft Management with approval workflows

Main Features

Dashboard & Overview

• Live Visitor Numbers (IMAS API integration)
• Daily Overview with important KPIs
• Quick Actions for common tasks
• Activity Timeline of recent events
• Content Statistics (Active Offers, Pending Drafts)

AI-Powered Content Assistant

• Natural Language Input - simply describe what needs to be created
• Automatic Content Creation for offers, events, shop updates
• Intelligent Categorization and Formatting
• Multi-Channel Optimization (Website, Social Media, Digital Signage)
• Voice Input for even faster operation

Problem Management

• Quick Problem Reporting with photo upload
• Categorization (Technical, Maintenance, Security, Cleaning)
• Priorities System (High, Medium, Low)
• Status Tracking (Open, In Progress, Resolved)
• Team Notifications for critical issues

Draft Management

• Central Draft Overview of all content drafts
• Status Filter (Draft, Pending, Approved, Rejected)
• Approval Workflows for content approval
• Version Control and Change History
• Bulk Operations for multiple drafts

Team Communication

• Tenant Contacts with direct messaging functionality
• Team Coordination among center staff
• Technician Contacts for quick problem resolution
• Message History and Communication Record

AI Content Assistant

Functionality

The AI Assistant understands natural language and automatically creates structured content:

Example Inputs:

• "New Offer: 20% discount on winter jackets from tomorrow until Sunday"
• "Fashion Show Event on February 15th at 6 PM in the Atrium"
• "Shop MediaMarkt has new opening hours: Mon-Sat 9 AM - 9 PM"

Supported Content Types

• Offers - Discounts, sales, special offers
• Events - Activities, shows, performances
• Shop Updates - Opening hours, new services, changes
• News - General news and announcements

Automatic Optimization

• SEO-optimized Texts for better findability
• Social Media Formats for various platforms
• Digital Signage Layouts for screens in the center
• Mobile-optimized Display for apps and responsive websites

Admin Settings

AI Configuration

• Provider Selection (OpenAI, Anthropic, local models)
• Model Settings (GPT-4, Claude 3, etc.)
• API Key Management with security features
• Temperature and Token Limits for optimal results

Workflow Management

• Configure Approval Processes
• Define Auto-Approval Roles
• Set Content Limits per user
• Adjust Notification Settings

Security

• Rate Limiting to prevent abuse
• User Permissions managed granularly
• Audit Logs for traceability
• Domain Restrictions for access control

Integration & Data Sources

cockpitOS Integration

• Seamless Connection to the main dashboard
• Real-Time Data Synchronization
• Unified User Management
• Consistent Design Language

External APIs

• IMAS API for visitor number data
• Social Media APIs for content distribution
• WordPress Integration for website updates
• Email Marketing Tools for newsletters

User Interface

Design Principles

• Mobile-First approach for optimal smartphone usage
• Intuitive Navigation with bottom navigation
• Quick Actions for common tasks
• Modern Glassmorphism Effects for attractive visuals

Responsive Design

• Smartphone-Optimized as the primary target platform
• Tablet Support for larger screens
• Desktop Compatibility for office workplaces
• Touch-Optimized Operation for all interactions

Workflow Examples

Content Creation Workflow

1. Input - Natural description of the desired content
2. AI Processing - Automatic structuring and optimization
3. Draft Creation - Generation of the finished content draft
4. Review - Check and make any necessary adjustments
5. Approval - Approval by authorized individuals
6. Publication - Automatic distribution across all channels

Problem Management Workflow

1. Discovery - Problem is identified in the center
2. Photo Upload - Quick documentation via smartphone
3. Categorization - Automatic or manual assignment
4. Priority - Assessment of urgency
5. Assignment - Forwarding to the responsible team
6. Tracking - Follow-up until resolution

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Quick Start & Instructions

As Center Manager: First Steps

1. Open the App at manager.cockpit-os.de and log in.
2. AI Chat – Open in the "AI Chat" or "AI Assistant" menu; describe an offer or event in natural language (e.g., “20% discount on winter jackets starting tomorrow”). The assistant creates a draft.
3. Review Drafts – View, adjust, and submit the created content for approval under "Drafts." Approval occurs in the Dashboard (Workflow & Approvals).
4. Reports & Admin – Use "Reports" for overviews; "Admin Area" for AI and system settings.

As Tenant (Store): Confirm Pickup for Reserve & Collect

1. Open the App and log in as Tenant.
2. Select "Confirm Pickup" in the My Shop section.
3. Enter the Pickup Code displayed on the guest's phone (e.g., LiLi-ABC123) or scan it → Search.
4. Reservation appears with product and shop → tap "Picked Up" or "Paid".
5. "Next Pickup" for the next guest – the page can be bookmarked at the register.

More details on Reserve & Collect: Digital Signage – Reserve & Collect.

As Technician: Maintenance and Malfunctions

1. After logging in as a Technician, Maintenance Requests, Malfunctions, and Building Technology appear.
2. View and process open requests; use reports for documentation.

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Benefits for Center Managers

Efficiency Boost

• 50% less time for content creation through AI support
• Immediate problem reporting without detours
• Central overview of all important data
• Mobile availability for work from anywhere

Quality Improvement

• Consistent content quality through AI standards
• Error reduction through automatic checks
• Professional formatting for all channels
• SEO optimization automatically integrated

Team Coordination

• Better communication among all parties involved
• Transparent workflows with clear responsibilities
• Faster response times for issues
• Documented processes for traceability

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See Also

• Workflow & Approvals – Approval of drafts from the Manager App in the Dashboard
• Reserve & Collect – Confirm pickup (for tenants) and set up campaigns
• Core Features & Modules – Overview of all platform modules

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The Center Manager App combines the needs of Center Managers, Tenants, and Technicians in a single application. It makes daily operations in the center more efficient and allows tenants easy participation in actions like Reserve & Collect.